Home > Helpdesk / NOC Services > Help Desk
Help Desk
  The costs of maintaining a skilled IT helpdesk continues to increase, especially if 24x7 support is required for a small to medium sized business. Dataframe has a 24x7 staffed IT helpdesk service available to our subscription clients at a significantly lower cost compared to in house staffing. Consider these benefits in choosing Dataframe for your helpdesk services.
  • Tailored Coverage
    • 8x5 phone or onsite service
    • 24x5 phone or onsite service
    • 24x7 phone or onsite service
    • Branded services available
    • Holiday coverage
  • Expertise
    • Staffed by network and server support engineers
    • Level 2 and Level 3 escalation available
    • Top of the line troubleshooting tools
    • Direct access to Microsoft and Cisco support centers
  • Service Centric
    • Courteous and customer centric service model
    • Online ticket management portal
    • Open tickets by email, telephone or online portal
    • Client is surveyed after each ticket resolution to gauge satisfaction